Closing on: Jun 14, 2024

Are you looking for a career opportunity with a healthcare organization that not only positively impacts lives but also prioritizes client well-being and values its employees as essential contributors? Join us and be part of a team dedicated to making a meaningful difference in the lives of others.

Examples of Support

  • Unique health services organization
  • Supportive management team and collaborative work environment
  • Family Culture
  • Innovative environment
  • Learn by working alongside our SMEs
  • Enriched job fulfilment
  • We offer a competitive compensation package, and exceptional opportunities for career growth
  • HOOPP pension plan with company contributions

Position Description

Reporting to the Program Manager of Social Services, the Eligibility Review Officer shall be responsible for conducting investigations into allegations of fraud or other situations where eligibility or Ontario Works recipients are questioned and conduct proactive reviews where discrepancies have been identified by the program. This position will work closely with the five (5) First Nations Ontario Works Delivery Agents affiliated with the MSSI Initiative program and the Ontario Disability Supports program in accordance with KCA policies and relevant ministry guidelines. 

Position Title:           Eligibility Review Officer       

Department:            Community Health and Social Services

Salary:                      $ 50,000 -60,000 Per Annum

Term:                        Full-time                     

Location:                  240 Veterans Drive, 3rd Floor, Kenora, Ontario

Reports to:               Program Manager of Social Services


  • Conduct investigations into allegations of fraud or other situations where eligibility of Ontario Works recipients are questioned and conduct proactive reviews where discrepancies have been identified by the program
  • Update and provide input to the local policy and procedures for the First Nation Ontario Works staff to follow relating to eligibility complaints.
  • Record and document in full all eligibility complaints from internal and external referrals and enter them into the First Nations operating/file system.
  • Ensure the First Nations Ontario Works staff conduct a preliminary review of the case prior to referring the case to the ERO.
  • Maintain a confidential filling system for safekeeping of all eligibility complaints/referrals to the ERO.
  • Conduct investigations of eligibility complaints and keep all supporting documentation to either support or negate the allegations.
  • Prepare a written report for review by the ODSP Program Manager with recommendations following all investigations.
  • Monitor all ongoing files ad provide updates to the ODSP Program Manager
  • Complete and maintain all statistics and reports pertaining to ERO
  • Ensure all recommendations are clearly documented in the file and followed through with accordingly.
  • Attend all court cases in relation to any fraud investigations completed.
  • Prepare all submissions to and attend Social Benefits Tribunal hearings.
  • Additional duties as required


  • Degree or diploma in Social Services or related field and/or 3-5 years of related experience
  • Detailed knowledge of Ontario Works Social Assistance Program and knowledge of other relevant government programs
  • Knowledge of the judicial and appeal proceedings as they apply to social assistance matters
  • Ability to understand and interpret legislation
  • Investigative experience and problem solving skills
  • Ability to analyze and summarize information, write detailed, factual report, perform arithmetical calculations and use relevant computer hardware and software
  • Well developed written and oral communication skills including negotiation, interviewing and interpersonal
  • Good organizational skills
  • Ability to exercise good judgement and use discretion, work independently and as a team member
  • Understanding of the Ojibway culture, language and First Nations Communities is a definite asset

Additional Requirements

  • Valid driver’s license and vehicle
  • Willing to travel according to program needs
  • Current satisfactory Vulnerable Sector Check
  • Obtain and maintain security clearance

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our clients and within KCA.  Discover What’s Possible!

Please forward resume cover letter and three references to

 Human Resource Department                                                  

Kenora Chiefs Advisory

P.O. Box 349 – 240 Veterans Drive, 3rd Floor

Kenora ON P9N 3X4

Fax: 807-467-2656


       *We thank all that apply, but only those selected for an interview will be contacted.

*** Traditional practices involve burning sacred medicines including tobacco, sweetgrass, sage and cedar within the work setting

***In accordance with company policy, it is mandatory for all employees to either provide proof of their Covid vaccination or undergo Covid testing twice a week

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